1. Who We Are
UR Physio Clinic (“UR Physio”, “we”, “us”, or “our”) is a physiotherapy clinic operated by Dr. Suman Choudhary, located at:
UR Physio Clinic
16, Bhudaniya Chora, Devdhara Colony, Murlipura Scheme,
Murlipura, Jaipur, Rajasthan – 302039
📞 +91 7878004780
This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, appointment booking process, WhatsApp communication, and in-clinic interactions.
By using our website or contacting us to book an appointment, you agree to the practices described in this policy.
2. Information We Collect
We collect information that is necessary to provide physiotherapy services and communicate with you. This includes:
Information you provide directly:
- Full name, age, and gender
- Phone number and email address
- Residential address (especially for home visit bookings)
- Medical history, current symptoms, diagnosis, and treatment-related information
- Information shared via WhatsApp, phone calls, or contact forms on our website
Information collected automatically when you visit our website:
- IP address and approximate location (city/region level)
- Browser type, device type, and operating system
- Pages visited, time spent, and referring URLs
- Cookie and analytics data (see Section 7)
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule and confirm clinic or home visit appointments
- To provide physiotherapy assessment, diagnosis, and treatment
- To maintain your treatment records and track your progress
- To send appointment reminders or follow-up messages via phone, WhatsApp, or SMS
- To respond to your enquiries and provide customer support
- To improve our website content and service quality
- To fulfil any legal or regulatory obligations applicable to healthcare providers
We do not use your personal information for automated decision-making or profiling.
4. Sensitive Health Data
As a healthcare provider, we necessarily collect and process sensitive personal data related to your physical health and medical conditions. This data is treated with the highest level of confidentiality and is:
- Collected only with your knowledge and consent
- Used exclusively for providing physiotherapy care to you
- Accessible only to Dr. Suman Choudhary and authorised clinic staff directly involved in your care
- Never sold, rented, or disclosed to third parties for marketing or commercial purposes
Your medical information shared with UR Physio is strictly confidential and protected under applicable Indian healthcare and data protection standards, including the Digital Personal Data Protection Act, 2023 (DPDPA).
5. Sharing of Information
We do not sell or trade your personal data. We may share your information in limited circumstances:
- With other healthcare providers — if you are referred to or consulting with a doctor, hospital, or specialist, and sharing is necessary for your care (with your prior consent).
- With service providers — trusted third parties who assist us in operating our website (e.g. hosting provider, analytics tools). These providers are obligated to keep your information confidential.
- Legal requirements — if required by law, court order, or government authority, we may disclose information as legally necessary.
- Emergency situations — if disclosure is necessary to protect your vital interests or the safety of others.
In all other cases, we will seek your explicit consent before sharing your personal information.
6. Data Retention
We retain your personal and medical information for as long as necessary to:
- Provide ongoing physiotherapy services to you
- Comply with applicable Indian healthcare record-keeping requirements
- Resolve disputes and enforce our agreements
Patient treatment records are typically retained for a minimum of 7 years as per standard healthcare practice. Website usage data collected through analytics is retained as per the respective platform’s policy (usually 26 months).
You may request deletion of your non-medical data at any time by contacting us (subject to legal retention obligations).
7. Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site.
Types of cookies we may use:
- Essential cookies — required for the website to function (e.g. session management).
- Analytics cookies — help us understand page visits and traffic sources. We may use Google Analytics or similar tools. This data is aggregated and does not personally identify you.
- Functional cookies — remember your preferences for a better experience.
You can control cookie settings through your browser. Disabling cookies may affect certain website features. By continuing to use our website, you consent to our use of cookies as described.
8. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights:
- Right to access — request a copy of the personal data we hold about you.
- Right to correction — request that we correct any inaccurate or incomplete information.
- Right to erasure — request deletion of your data (subject to legal and medical record-keeping obligations).
- Right to withdraw consent — withdraw consent for processing of your personal data at any time, where processing is based on consent.
- Right to grievance redressal — raise a complaint with us regarding how your data has been handled.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.
9. Children’s Privacy
We provide physiotherapy services to patients of all ages, including minors. When treating patients below the age of 18, we collect information from and communicate primarily with the parent or legal guardian, who provides consent on the child’s behalf.
We do not knowingly collect personal data from minors through our website without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will update the “Last Updated” date at the bottom of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
UR Physio Clinic
16, Bhudaniya Chora, Devdhara Colony, Murlipura Scheme, Jaipur – 302039
We aim to respond to all privacy-related queries within 30 days.